Frequently Asked Questions

  1. How long is processing, shipping, and handling?

Processing; takes 7-21 Business Days. Processing occurs Monday-Friday before 1pm EST. (If you ordered on Friday your order will be processed on the next business day which is Monday.)

Shipping; Priority Mail Flat Rate Shipping is 1-3 Business days depending on your location. 

Shipping and Processing are not the same

All Packages Delivery is with the USPS. Business days are Monday-Friday

  1. When will my tracking number start to update?

After receiving a tracking email shipping activity will become available after 24-48hrs. Please track your package at Please check your spam folder if you do not see it inside your inbox.

  1. Can I make changes to my order?

To insure a quick delivery all orders are processed daily, So orders cannot to be altered or changed once your payment is complete.

  1. May I return my order?

Returns are accepted within 48 hours of a confirmed delivery. Package must be returned in the manner it was received with seals un broken. Due to sanitary reasons if items appear used, a refund will not be processed. A refund will be processed once the item has been received and inspected. A 25% restock fee will be applied to all returns.

  1. How do I determine my wig cap size?

You will need to use a tape measure to measure the circumference of your head. please reference photos on wig products. Please select the size guide on custom products to see how to properly measure your head. 

  1. What is the difference between a closure and frontal?

A closure is lace that covers a small portion of your head while frontals cover the entire hairline. Frontals require more maintenance but they give you a more versatile look.


With all hair just as your own you must take care of it. You will experience minor shedding and this is NORMAL. Our own hair sheds frequently. 

We are not responsible for any stylist trying to custom color or dye your raw hair. Refunds or exchanges will not be issued due to a stylist/customer attempting to dye your virgin hair.